Last updated: October 2023

Terms & conditions

Welcome to MYTECHZONE! These Terms and Conditions ("Terms") govern your use of our services and apply to all agreements between you ("Customer," "you," or "your") and MYTECHZONE ("we," "our," or "us"). By engaging with our services, you agree to these Terms.

1. Scope of Services

1.1 Repair Services
We provide computer repair, maintenance, and related services as requested by you.

1.2 No Guaranteed Outcomes
While we aim to resolve issues to your satisfaction, we do not guarantee that our services will fix all issues or prevent future problems.

1.3 Diagnostic Fees
A diagnostic fee may apply to assess your device. This fee is non-refundable and will be disclosed before services begin.

2. Customer Responsibilities

2.1 Data Backup
You are responsible for backing up all data on your device before providing it to us. We are not liable for data loss or corruption.

2.2 Accurate Information
You must provide accurate details about the issues, device condition, and prior repair attempts.

2.3 Authorization
By submitting your device for repair, you authorize us to perform necessary actions, including opening the device and installing software or hardware components.

3. Payments and Fees

3.1 Pricing
Service fees will be provided upfront where possible. Additional costs may be incurred for unforeseen issues or required parts, and we will notify you for approval before proceeding.

3.2 Payment Terms
Payment is due upon service completion. Accepted payment methods include [list payment methods, e.g., cash, credit cards, etc.].

3.3 Unclaimed Devices
Devices not claimed within 30 days of repair completion or notification will be considered abandoned. We reserve the right to dispose of or resell such devices to recover costs.

4. Warranties

4.1 Repair Warranty
We provide a limited warranty of [insert duration, e.g., 30 days] on repairs, covering the specific issue addressed. This warranty does not cover:

• Damage caused by misuse, accidents, or subsequent failures.
• Issues unrelated to the original repair.

4.2 Third-Party Components
Warranty for third-party components or parts used in repairs is subject to the manufacturer’s terms and is not covered by MYTECHZONE.

5. Liability

5.1 Limitation of Liability
To the fullest extent permitted by law, MYTECHZONE is not liable for:

• Data loss, corruption, or software issues.
• Physical damage not caused by our negligence.
• Delays in completing repairs due to parts availability or unforeseen circumstances.

5.2 Maximum Liability
Our total liability is limited to the amount paid for the repair service.

6. Confidentiality

6.1 Device Data
We will take reasonable steps to protect your personal data. However, we may access data stored on your device to perform services, and by engaging our services, you consent to such access.

6.2 Non-Disclosure
We will not intentionally disclose your data to third parties, except as required by law or with your explicit consent.

7. Refunds and Returns

7.1 Refund Policy
Refunds are offered at our discretion, typically only if services are not delivered as agreed. Diagnostic fees are non-refundable.

7.2 Parts Returns
Parts purchased for repairs are subject to the manufacturer’s return policy and may not be eligible for a refund.

8. Termination of Services

We reserve the right to refuse or terminate services for any reason, including non-compliance with these Terms, abusive behavior, or refusal to pay for services rendered.

9. Governing Law

These Terms and any disputes arising from them will be governed by the Australian laws.

10. Changes to Terms

We may update these Terms periodically. Updated Terms will be posted on our website with the "Effective Date" noted.