• mytechzone
  • Service Area:

    Melbourne, Sydney, Canberra.

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FAQ

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HELP CENTER

Find your questions here

We handle a wide range of computer problems, including software issues, hardware malfunctions, virus and malware removal, data recovery, screen repairs, and more.

Yes, we repair both desktops and laptops. Our team is experienced in diagnosing and fixing issues with a variety of devices, including Windows PCs, Macs, and custom-built systems. Whether it's hardware problems, software troubleshooting, or performance upgrades, we've got you covered!

The time required for a computer repair depends on the nature of the issue. Minor repairs, such as software troubleshooting or quick hardware fixes, can often be completed within a few hours. More complex repairs, like replacing hardware components or addressing significant system issues, typically take 1-3 business days. For highly specialized repairs or parts that need ordering, it may take longer. We’ll provide you with an estimated timeline after diagnosing the problem.

Yes, we offer both on-site repairs and remote support, depending on the nature of the issue. On-site Repairs: For hardware problems or cases where physical access to your device is required, we can schedule a technician to visit your location. Remote Support: For software issues, troubleshooting, or system configurations, our team can assist you remotely. This allows us to resolve many problems quickly and conveniently without the need for a visit.

We repair a wide range of brands and models, including but not limited to: Laptops: Dell, HP, Lenovo, ASUS, Acer, Apple (MacBooks), MSI, Razer, and more. Desktops: Custom-built PCs, Dell, HP, Lenovo, Apple (iMacs and Mac Minis), and others. Gaming Systems: Alienware, ASUS ROG, MSI, and other specialized gaming setups.

Yes, we typically charge a diagnostic fee, but this fee is often applied toward the total repair cost if you proceed with the service. The diagnostic process allows us to thoroughly examine your device and identify the root cause of the issue. Pricing for diagnostics varies depending on the complexity of the problem but is always communicated upfront. Contact us for specific details about our diagnostic fees and policies.

Yes, we offer professional data recovery services. Whether your data is lost due to accidental deletion, hardware failure, system crashes, or corrupted files, our team can help retrieve it. We can recover data from: Hard Drives (HDD and SSD) External Drives USB Drives Memory Cards Laptops and Desktops For advanced cases, such as severe hardware damage, we partner with specialized labs to ensure the best chance of recovery. Reach out to us for an evaluation, and we'll guide you through the process and provide a recovery plan.

Our top priority is to protect your data during the repair process. Most repairs, such as hardware fixes or system optimizations, do not involve data loss. However, in cases where the repair requires reinstalling the operating system or replacing a storage device, there may be a risk of data loss. Before proceeding with such repairs, we will inform you and offer to back up your data if possible. We highly recommend providing your own backup before bringing in your device, but if you’re unable to, we can assist with creating a backup for you. Your data's safety is our priority!

We accept a variety of payment methods for your convenience, including: Cash Credit/Debit Cards (Visa, Mastercard, American Express, Discover) Digital Payments (e.g., Apple Pay, Google Pay) Bank Transfers (in some cases, for larger transactions)

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