Last updated: October 2023
Privacy policy
MYTECHZONE ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our computer repair services.
1. Information We Collect
We may collect the following types of personal information from you:
1.1 Personal Information
- Name
- Contact details (phone number, email address, mailing address)
- Payment information (for billing purposes)
1.2 Device Information
- Device make, model, and serial number
- System configurations
- Software or hardware details
1.3 Data Stored on Devices
- We may inadvertently access data on your device as part of the repair process.
- Examples include files, applications, and operating system settings.
1.4 Communication
- Records of correspondence with us (via email, phone, or in-person).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide repair services and technical support.
- To process payments and issue receipts.
- To contact you regarding the status of your repair.
- To comply with legal and regulatory obligations.
- To improve our services and ensure quality assurance.
3. Data Access and Protection
3.1 Limited Access
We take precautions to limit access to your device data to only authorized personnel necessary to perform the required repairs.
3.2 Data Handling Practices
- We do not retain or make copies of your personal files unless explicitly authorized for backup or recovery services.
- Files accessed during repair are treated as confidential.
3.3 Data Security
- We use secure tools and systems to protect your data from unauthorized access.
- Payment information is handled through encrypted and PCI-compliant channels.
4. Sharing Your Information
We will not share your personal information with third parties, except in the following circumstances:
- When required by law or legal processes.
- To trusted third-party service providers who assist us in providing services (e.g., payment processors), under strict confidentiality agreements.
5. Your Choices and Rights
- Data Access: You may request a copy of the personal information we hold about you.
- Data Deletion: You may request the deletion of your personal data, provided it is not required for legal or operational purposes.
- Communication Preferences: You can opt out of promotional communications at any time.
6. Retention of Data
We retain your personal information only for as long as necessary to complete the services, comply with legal obligations, or resolve disputes. Device data is not retained after the completion of the repair unless otherwise agreed upon.
7. Cookies and Online Data Collection
When visiting our website, we may collect certain non-personal information, such as your IP address or browser type, to enhance your online experience. You can adjust your browser settings to manage cookies.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal purposes. The updated policy will be posted on our website with the "Effective Date" noted.